14 October 2017 - 4 November 2017

 

Canterbury Festival is committed to protecting and respecting your privacy.  This page discloses our data protection, privacy and cookie practices.

 

Cookies

What are cookies?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart phones or tablets) as you browse websites.  They are used to remember when your computer or device accesses the website and they allow us to track numbers of visitors, location of browsers and the type of device used to access the site which helps us to improve our service for you as well as assist in our audience analysis.

The cookies used on this site do not collect or record information on users' name, address or other contact details and will not able to identify customers.

The Canterbury Festival website uses cookies through Google Analytics for the reasons mentioned above.

You can find out more about the cookies used by Google Analytics here.

Our box office site is run through The Marlowe Theatre box office and they also use cookies to maintain your basket whilst you are purchasing tickets and to allow the transactions to go through. You can see the Marlowe's Privacy & Cookies Policy here.

The cookies stored on your computer or other device when you access this website are set by Google Analytics to help with our marketing activities and the Marlowe Theatre to enable customers to a make purchases on our website and both are operating on behalf of Canterbury Festival.

What are cookies used for?
The main purposes for which cookies are used are:-
For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
To enable Canterbury Festival to collect information about the browsing habits and activities of customers.

Social Media Cookies
As a website user, you may have third party cookies from social networks such as Facebook or Twitter stored in your browser. Cookies may be created when you select to stay logged in to these networks, or when you agree to their privacy policies which often give consent to these networks displaying related information. If you do not wish to share your information, it is recommended that you log out of these networks.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
Choose the menu 'Tools' then 'Internet Options' then select the 'Privacy' tab
Select the setting the appropriate setting

For Mozilla firefox:
Choose the menu 'Tools' then 'Options' and then click on the 'Privacy' icon
Find the menu 'Cookie' and select the relevant options

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you disable all cookies you will be unable to complete a purchase on this site.

 

Privacy Policy

We use personally identifiable information about you (and information which cannot be used to personally identify you) to improve our sales and marketing, to analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services.

If you sign up for a newsletter or other service and explicitly indicate that you agree to being contacted by us for marketing purposes, we may use your email address to send you newsletters or other communications.

Your personal information is stored in our databases and may be transferred outside the European Economic Area to the United States of America where it will be stored for the purposes of processing newsletter broadcasting by our subcontractors. By submitting your information, you consent to this transfer.

Email communications
Our regular email newsletters and other communications will include a link which will enable you to remove your details from our mailing database. You may also contact us directly to request that your details are manually removed at any time.

Newsletters, surveys and competitions
From time to time we may request information from you via surveys, competitions or for a particular service such as a newsletter sign-up. Participation in these surveys or contests is completely voluntary. Information requested may include contact information and additional contextual information which may help us to learn more about you and your interests. In the case of competitions, we will not publish winners' details on the website though on request we will provide details of any winner's name and organisation. If the survey or contest has a sponsor then, with the user's consent, we may share information given by entrants with the sponsor.

 

Disclosure

We do not sell or rent any personally identifiable information about you to any third party.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

We may, for example, be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

Suppliers and Other Service Providers
From time to time we may use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you, you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

 

Changes to Privacy & Cookie Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy at this current URL. It is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should contact us should you wish to have any of your details removed.

 

Contacting Us

Canterbury Festival, 8 Orange Street, Canterbury, Kent CT1 2JA. Telephone: 01227 452853. Email: info@canterburyfestival.co.uk.

 

24 May 2012