Canterbury Festival is committed to protecting and respecting your privacy. This page discloses our data protection, privacy and cookie practices.


What are cookies?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart phones or tablets) as you browse websites. They are used to remember when your computer or device accesses the website and they allow us to track numbers of visitors, location of browsers and the type of device used to access the site which helps us to improve our service for you as well as assist in our audience analysis.

The cookies used on this site do not collect or record information on users’ name, address or other contact details and will not able to identify customers.

The Canterbury Festival website uses cookies through Google Analytics for the reasons mentioned above. You can find out more about the cookies used by Google Analytics here.

What are cookies used for?
The main purposes for which cookies are used are:-
For technical purposes essential to effective operation of website, particularly in relation to on-line transactions. To enable Canterbury Festival to collect information about the browsing habits and activities of customers.

Social Media Cookies
As a website user, you may have third party cookies from social networks such as Facebook or Twitter stored in your browser. Cookies may be created when you select to stay logged in to these networks, or when you agree to their privacy policies which often give consent to these networks displaying related information. If you do not wish to share your information, it is recommended that you log out of these networks.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
Choose the menu ‘Tools’ then ‘Internet Options’ then select the ‘Privacy’ tab
Select the setting the appropriate setting

For Mozilla firefox:
Choose the menu ‘Tools’ then ‘Options’ and then click on the ‘Privacy’ icon
Find the menu ‘Cookie’ and select the relevant options

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you disable all cookies you will be unable to complete a purchase on this site.

Privacy Policy

Privacy Notice published in compliance with the General Data Protection Regulation 2018

This notice relates to how the Canterbury Theatre and Festival Trust (charity number 279714) and the Canterbury Festival Foundation (charity number 1097824) will use personal data on individuals. 

Both the Canterbury Theatre and Festival Trust and the Canterbury Foundation (together referred to as “The Canterbury Festival”) are based at 8 Orange Street, Canterbury CT1 2JA.  For the purposes of data protection law, the Canterbury Theatre and Festival Trust will be the data controller.


The Canterbury Festival is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

We rely on you giving us your consent about whether and how we can contact you.  You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact the Festival by emailing [email protected] or by writing to The Marketing Manager, The Canterbury Festival, 8 Orange Street, Canterbury CT1 2JA or telephoning 01227 452853.

What information we collect

Personal data you provide

We collect data you provide to us. This includes information you give when registering your interest in the Festival, placing an order for tickets or communicating with us. For example:

  • personal details (name, email, address, telephone etc.) when you register as a Vice-President, member of the Festival Friends or as a supporter or volunteer;
  • financial information (payment information such as credit/debit card or direct debit details), and whether any donations are gift-aided.

Information created by your involvement with the Festival

Your activities and involvement with the Festival will result in personal data being created. This could include details of how you’ve helped us by volunteering or being involved with our activities.  If you decide to donate to us then we will keep records of when and how much you give.


If you are a volunteer (whether for specifically Festival events, or if you are helping us for other reasons – for example you work for another organisation which is running an event with us) then we may collect extra information about you to comply with our legal duties (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes.

Ticketing Data

When you purchase tickets, gift vouchers, merchandise or membership through our Box Office at Canterbury Festival (either in person or over the phone) your name, email address, phone number and address will be stored by our ticketing partner, Ticketsolve.

Online Data

When you book tickets online, data is shared between Global Pay (payment gateway) and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (our email partner).

Ticketsolve, Global Pay and Mailchimp and have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information, please see their privacy notices here:

How we use information

We only ever use your personal data with your consent, or where it is necessary in order to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty;
  • protect your vital interests;
  • for our own (or a third party’s) lawful interests, provided your rights don’t override these.

In any event, we’ll only use your information for the purpose or purposes it was collected (or else for closely related purposes):

We use personal data to communicate with people, to promote the Festival and to help with fundraising. This includes keeping you up to date with our news, updates and fundraising information.

We use personal data for administrative purposes.  This includes:

  • receiving donations (e.g. direct debits or gift-aid instructions);
  • maintaining databases of our volunteers, friends, Vice-Presidents and other supporters;
  • performing our obligations under contracts;
  • fulfilling orders for goods or services (whether placed online, over the phone or in person);
  • helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).
  • We use personally identifiable information about you (and information which cannot be used to personally identify you) to improve our sales and marketing, to analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services.

If you sign up for a newsletter or other service and explicitly indicate that you agree to being contacted by us for marketing purposes, we may use your email address to send you newsletters or other communications.

Your personal information is stored in our databases and may be transferred outside the European Economic Area to the United States of America where it will be stored for the purposes of processing newsletter broadcasting by our subcontractors. By submitting your information, you consent to this transfer.

Email communications
Our regular email newsletters sent and other communications will include a link which will enable you to remove your details from our mailing database. You may also log into your Ticketsolve account to edit your mailing permissions or contact us directly to request that your details are manually removed at any time.

Newsletters, surveys and competitions
From time to time we may request information from you via surveys, competitions or for a particular service such as a newsletter sign-up. Participation in these surveys or contests is completely voluntary. Information requested may include contact information and additional contextual information which may help us to learn more about you and your interests. 

Disclosing and sharing data

We will never sell your personal data or share it outside the Canterbury Festival without your consent. If you have consented to share your contact details with a specific organisation other than Canterbury Festival via the contact permissions in your profile – this specific organisation will be bound by a data sharing agreement that protects your personal information. You can at any point request that this data be deleted either by contacting the specific organisation or by contacting the Festival office.


Other than for contractual purposes, or to comply with our legal duties, you will have been asked to “opt-in” for most communications. This will include news and information about:

  • our work in relation to the two-week international Festival;
  • our year-round role in: commissioning and promoting performances and exhibitions; building future audiences; fostering creative ambition and building talent and skills, and spearheading the cultural life of Canterbury; promoting the work of our partners across Canterbury
  • volunteering opportunities;
  • appeals and fundraising (including donations and also competitions, raffles etc.);
  • our events, activities and the Festival Friends; or
  • leaving a legacy.

When you receive a communication, we may collect information about you respond to or interact with that communication, and this may affect how we communicate with you in future.

Young People

We want young people to be active participants in the Festival.  We usually do this in collaboration with local educational establishments (schools, colleges, universities), and are guided by their own procedures.   

If your child enters a competition and is one of the winners or runners-up, we’ll publish their name and alongside the other winners.  Parental permission: If your child is under 18 then we’ll need permission from you as their parent or guardian for them to enter one of our competitions.

We take great care to protect and respect the rights of individuals in relation to their personal data, especially in the case of children.  If your child is under 18, we’ll only use his or her personal data with your consent. This means that, for example, if your child wants to have his or her name or picture featured in one of our publications, we’ll need you to confirm you’re happy for us to do so.

We won’t send marketing emails, letters, calls or messages to under 18 year-olds.

How we protect data

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of, your personal information. 

Electronic data and databases are stored on secure computer systems and through oon our ticketing platform, Ticketsolve. We control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

We will only use and store information for so long as it is required for the purposes it was collected for.

Your Rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
  • the right to have inaccurate data rectified;
  • the right to object to your data being used for marketing; and
  • where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.


You can complain to the Festival directly by contacting us using the details set out above.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at

Changes to this Privacy Policy

We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated on 16 June 2021.

Contacting Us

Canterbury Festival, 8 Orange Street, Canterbury, Kent CT1 2JA. Telephone: 01227 452853. Email: 

[email protected]