Canterbury Festival Box Office

Secure online booking is available for Canterbury Festival events 24 hours a day via our What’s On page.

By Phone
Call: 01227 457568

In Person
Canterbury Festival Box Office
Festival House, 8 Orange Street
Kent CT1 2JA

Box Office Opening Times
During dates outside of the Festival sales period, the Box Office will be staffed for phone and in-person bookings between 10am and 5pm, Monday – Friday.

Please note the Festival Box Office will be closed on Bank Holidays and over the Christmas period. Over Christmas the Box Office will be closed from 4pm on Wednesday 20 December 2023 and will re-open on Wednesday 3 January 2024 at 10am.

Priority booking for Festival Friends

Priority booking for Festival Friends will open on Monday 24 July 2023 at 11am. If booking online, before selecting tickets, please log in to your account with the email associated with your membership. Once logged in, you will be able to add tickets to your basket. Discounts available to Festival Friends will be automatically applied. For full details on booking online, over the phone or in person with a Festival Friends membership, please click here.

Ticket Collection, Postage and E-tickets
When booking your tickets you can select to collect them from the box office, have them posted for a charge of £1.75 or have them delivered to your email as an e-ticket.

– If you have selected to collect from the Box Office, you can do this in advance 10am-5pm, Monday – Friday from the Festival Office, 8 Orange Street, Canterbury, CT1 2Ja. Alternatively you can collect them on your way into your event from the venue’s pop-up Box Office.

– If you have selected postage, your ticket will be posted in advance of the event. This option is only available up until 10 days before your event.

– If you have selected a print at home / e-ticket, you will receive a link in your order confirmation to download your tickets. These can be shown on your mobile phone or alternatively printed if you do not have a smart phone. If you have lost or not received the email confirmation, please contact the Box Office at [email protected] or call during opening hours on 01227 457568.

Payment Methods
Debit and credit card payments can be made online or over the phone. Cheques should be made payable to Canterbury Festival.

Ticket Collection and Postage
We encourage customers to utilise our e-ticket / print at home option where possible. Alternatively, tickets can be posted for a charge of £1.75 Please check your tickets on receipt. Tickets can also be collected from the Box Office during opening hours or from the Box Office team at the event.

Canterbury Festival Ticket Information

Concessions, where applicable, are detailed in the ticket price sections of each listing. Proof of status may be required.

The Festival aims to provide excellent access for our visitors. We are however, restricted by the design of the some of the older buildings, meaning that our venues have varying levels of accessibility. For access enquiries, please contact the Box Office to discuss your access needs with a member of the team. Wheelchair bays and accessible seats are available in many venues – if you would like to book these seats, please contact the Box Office on 01227 457568 or by email at [email protected]. The Festival cannot accept responsibility for accessibility of Exhibitions, Artists’ Open Houses Trails and Umbrella events. Click here to download our venue access guide.

Booking Fees
Canterbury Festival tickets are subject to a non-refundable booking fee of between £1.50 – £2 per ticket dependent on event – this is an unavoidable administration cost. Prices listed in the Festival brochure include this charge (as stated in the promotional material) and are highlighted on individual event web pages and in the basket breakdown when booking online.

Refund Policy
In unavoidable circumstances, Canterbury Festival reserves the right to alter artists or programme content. We regret that tickets cannot be exchanged or money refunded unless an event is cancelled. In the event of an event cancellation, booking fees and postage fees are non-refundable.

To view the full terms and conditions click here.