Canterbury Festival Box Office

Online
Secure online booking is available for Canterbury Festival events 24 hours a day via our What’s On page.

By Phone
Call: 01227 457568

In Person
Canterbury Festival Box Office
Festival House, 8 Orange Street
Canterbury
Kent CT1 2JA

Box Office Opening Times
During dates outside of the Festival sales period, the Box Office will be staffed between 11am and 4pm, Monday – Friday.

Payment Methods
Debit and credit card payments can be made online or over the phone. Cheques should be made payable to Canterbury Festival.

Ticket Collection and Postage
We encourage customers to utilise our e-ticket / print at home option where possible. Alternatively, tickets can be posted for a charge of £1. Please check your tickets on receipt. Tickets can also be collected from the Box Office during opening hours or from the Box Office team at the event.

Canterbury Festival Ticket Information

Concessions
Concessions, where applicable, are detailed in the ticket price sections of each listing. Proof of status may be required.

Access
The Festival aims to provide excellent access for our visitors. We are however, restricted by the design of the some of the older buildings, meaning that our venues have varying levels of accessibility. For access inquiries, please contact the Box Office to discuss your access needs. The Festival cannot accept responsibility for accessibility of Exhibitions, Artists’ Open Houses Trails and Umbrella events.

Booking Fees
Canterbury Festival tickets are subject to a non-refundable booking fee of £1.50 per ticket which is an unavoidable administration cost. Prices listed in the Festival brochure include this charge (as stated in the promotional material) and are highlighted on individual event web pages and in the basket breakdown when booking online.

Refund Policy
In unavoidable circumstances, Canterbury Festival reserves the right to alter artists or programme content. We regret that tickets cannot be exchanged or money refunded unless an event is cancelled. In the event of an event cancellation, booking fees and postage fees are non-refundable.

To view the full terms and conditions click here.