How will I receive my tickets
If print at home is selected at checkout, your ticket will come from Canterbury Festival in a form of a PDF. You will find the link to download this at the top of your order confirmation. If you have paid for postage, your ticket will come directly to you. Please take a note of your booking reference and check your junk before contacting us.
Be sure to check the date and time slot of your tickets to ensure you do not attend the wrong session.
What can I expect?
The experience involves walking through the Cathedral to view a combination of different light and sound projections. Each installation last about 5 – 8 minutes on a continuous loop. The whole experience should last between 40 – 50 minutes.
This exhibition includes loud sounds, music and moving and flashing images throughout the experience, as well as bright lights and areas of darkness within the Cathedral.
Timeslots are in operation for this event to allow a steady flow of people. Admission to the Cathedral will be as close to the timeslot you have booked but please be patient and follow instructions from our stewarding team. Visitors will not be allowed entry to the Cathedral grounds if arriving more than 15 minutes before the allotted timeslot. Please do not arrive more than 15 minutes before your entry time.
Can I arrive earlier or later than my timeslot?
Early entry will not be permitted before your time slot but every effort will be made to allow access if you are running late within the confines of the opening hours of the exhibition. This will depend on capacity and will be at the discretion of the Canterbury Festival.
Where will I enter and exit?
Entry will be through the Christ Church Gate, located in the Buttermarket. Exit will be at the small Southwest door and through the Cathedral shop.
Level or Accessible Access
Please be aware that the full route is not suitable for wheelchair users or those with limited mobility. For those with limited mobility or other special requirements, an accessible tour (nave only) will be available at 6.45pm daily.
Accessible entry to the Cathedral is through the North Door which has level access.
What do I need to show when I arrive?
Tickets can be bought online in advance through our website. If you have selected an e-ticket, you will receive a link to download your pdf e-ticket at the top of your order confirmation. Ideally this should be printed out by yourself at home but it is fine to show it on your phone as well. We recommend taking a screenshot of your tickets as back-up, which means you don’t have to worry about signal when arriving.
If you selected postage, please bring your physical tickets with you. If you selected to collect your tickets from the venue, you can pick these up from our pop-up box office on the night. Please have your tickets available when entering the cathedral grounds, they will be checked before you are allowed to enter.
Please be aware that prams and buggies are not permitted. A buggy park will be located next to the entrance to the Cathedral Lodge, opposite the South Door. Please note these are left at your own risk, as such we advise that you do not leave valuables in your pram or buggy.
Can I change the date and time of my ticket?
Ticket dates and times cannot be altered once purchased. Please email boxoffi[email protected] if you have any enquiries over this.
Tickets are non-refundable.
Will I have to queue?
Queues are likely for this event, we will do our best to get everyone admitted as close to their time slot as possible. Please dress for the weather. Queuing will take place outside, as such we advise wearing warm and waterproof clothing.
There is no dedicated parking for this event and car parks in Canterbury will be busy. We encourage visitors to walk or use public transport where possible. Please leave plenty of time to find parking.
Do you have toilets?
Yes we do have toilets. These are located in the grounds of Canterbury Cathedral, towards the carpark. There are no toilets within the Cathedral itself.